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Han AI

Support & SLAs

Support is delivered directly by your engagement owner. There is no shared ticketing queue.

How to reach us

  • Telegram — the fastest route. Message your engagement owner directly, or use the dedicated support thread agreed at onboarding.
  • Email — TODO: confirm support email alias.

Response targets

TODO: confirm response-time targets per tier (Starter / Growth / Enterprise) and per severity (major / minor).

Hours

TODO: confirm published support hours and time zone.

Escalation

TODO: confirm the escalation alias for incidents that are not getting the right response from the primary channel.

Security reports

For a suspected security issue, contact your engagement owner and mark the message urgent. See incident process for what happens next.

For questions about the MSA, DPA, AUP, or AI Use Disclosure, contact legal@hanai.systems.

See also